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PopCap Passport/User Accounts

Please search the Frequently Asked Questions below. If you need to contact Customer Support, just click on the "Contact Us" button below. Remember: look for your question first, as you may need to provide some information when you contact us!


Getting Started


What is PopCap Passport?

PopCap Passport is a very special program designed for our loyal customers that allows you to save up to 20% on all purchases from PopCap.com, receive special offers, gift free games to friends and access your order history for your convenience. Full details of these features can be found below.

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What are the features of PopCap Passport?

The features of PopCap Passport are listed below!


Instant savings


Save up to 20% on every purchase!

  • Save 10% on your first purchase after joining Passport.
  • Save 15% on your second purchase.
  • Save 20% on all purchases after the first two!

Great deals just for you


Get exclusive offers, game previews, contests and more!


Gift-a-Game for free


Give a PopCap game to a friend for free.


Order History


Members get access to a super-safe and secure online order history. So it's quick and easy to view your past orders and reinstall any game you've purchased from PopCap.com.


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How do I create my PopCap Passport account?

At the top of any page on PopCap.com, you will see Sign In or Join Passport!


If you already have a PopCap User Account, sign in, click Upgrade to Passport and Save! and you will be invited to upgrade your account.


If you do not already have a User Account, click Join Passport! and follow the instructions on screen.


We will send you an email with the subject line Confirm your PopCap Passport Membership. Click on the link in the email to complete sign up and activate your PopCap Passport. Let the fun begin!


Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your account activation email from PopCap. Add this address to your list: feedback@enews.popcap.com. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error.

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The system is not allowing me to enter my email address or password; why?

Please check the formatting of your email address (username) and password. The Email/username is a standard email address format; the password should be at least 6 and up to 20 alpha-numeric characters, plus the following special characters: ! @ # $ % ^ * ( )

Note: Check that your password is at least 6 characters long. We recommend that you use a random combination of letters, numbers and characters.


Secure Password Tips:

  • Use at least 8 characters. We require between 6 and 20. A combination of numbers and letters is best.
  • Do not use dictionary words, your name or Email address, or other personal information that can be easily obtained.
  • Do not use the same password for multiple online accounts.

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What is a Nickname?

This is the name that you wish to appear in your greeting when you sign in to your account.


At a later date, we may add new features to PopCap Passport, allowing members to post reviews of games, and your nickname will appear next to your review. We suggest that you choose a name that is family-friendly. PopCap reserves the right to remove nicknames that may cause offense so keep it clean!

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By joining PopCap Passport, am I making a commitment to purchase several games within a year?

No, you are not making a commitment to purchase games. However, if you do decide to purchase games, you will be entitled to Instant Savings discounts.

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How do Instant Savings work?

There are three levels of Instant Savings:


Chuzzle Bus
After joining, you will be entitled to a 10% discount on the next purchase you make on PopCap.com. This deduction will be calculated when you add games to the shopping cart. You must be signed in to your account to receive the discount.


The Lexpress
If you make a second purchase within a year of joining PopCap Passport*, you will be entitled to a 15% discount on the purchase. You must be signed in to your account to receive the discount.


Fly AirBjorn
If you make a third purchase within a year of joining PopCap Passport*, you will be entitled a 20% discount on that purchase and any other purchases for the remainder of the year.


* A year's membership starts on your join date, so if you join in February 2010, your first membership year ends in February 2011. On each anniversary of your membership, we will review your purchase history. If you have made two purchases, during the previous year -- you will receive a 20% discount, for the following year. If you wish to maintain your 20% discount, you just have to make two purchases in a year.

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How do I know what Savings Level I am currently on?

To check your Savings Level:

  1. Sign in to PopCap Passport
  2. Your Savings Level will appear on the right side of your Passport account pages.

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What is Gift-a-Game for free?

You can use our special Gift-a-Game feature to give PopCap games to a friend or relative -- absolutely free! We have provided further information below, for your convenience.

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Gift-a-Game


What is Gift-a-Game?

It's nice to be nice! With our special Gift-a-Game feature, you can give one of PopCap's most popular games to a friend or relative - absolutely free!


Note: We do not share or use your friend's email address for any other purpose. Your friend is not required to make a purchase to receive the free game.


As a Passport Member you are not required to use Gift-a-Game. By using Gift-a-Game, Passport Members will not move to a higher discount level or receive any additional member benefits.


If your friend uses spam-filtering technology on their email, they should add the address feedback@enews.popcap.com to their address book so they can receive the email from PopCap. If they do not receive our email, they should check their spam or junk mail folder as the email may be detained in error.

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That's awesome! How do I send the free game to a friend?

To send a free game to a friend, please do the following:

  1. Sign in to PopCap Passport
  2. On your My Offers Page, scroll down to Gift-a-Game
  3. Click the Send It button
  4. Enter your friend's email address*
  5. Verify your friend's email address*
  6. Click Send It

* Please ensure that you enter the correct email address for your friend! Your friend will then receive an email with instructions on how they can retrieve their free game.

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I received an email about getting a free game; what does this mean?

Congratulations! You are the lucky recipient of a free game from your kind friend, and PopCap Games! We have included some information below on how to retrieve your free game.


Note: We do not share or use your email address for any other purpose. You are not required to make a purchase to receive the free game.


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I received an email about a free game; how do I get it?

Please see below for instructions on downloading and installing your free game.


PC:
  1. Click on the Get Peggle Nights for PC link in the email.
  2. You will be directed to the My Cart page on PopCap.com. Click on the Checkout button.
  3. You will then be directed to the Your PopCap Account page. If you already have a PopCap account, sign in with your email address & password. If you are a new customer, please create an account.
  4. Once you have signed in, you will be redirected back to the cart. Please fill in all the required fields and then click on the Continue button.
  5. On the next page, click on the Place Order button.
  6. The next screen will provide you with your Order Number and a link to download Peggle Nights PC. Click on the Download button.
  7. A pop-up window will appear. Click on the Save button.
  8. When the game is finished downloading, click on the Run button.
  9. When you see a pop-up titled Welcome! click on the Next button.
  10. Click on I Agree.
  11. Once the game is finished installing, click the Done button.
  12. Your Peggle Nights game screen will appear. Click on the Unlock button.
  13. You will be asked for your Order Number. You can find this number in your confirmation email or on the confirmation screen seen in Step #6. Copy this Order Number and paste it in the box. Then click Register.
  14. Once we have confirmed your Order Number, click the Continue button.

The game should now be registered and unlocked for play! Enjoy!



Mac:
  1. Click on the Get Peggle Nights for Mac link in the email.
  2. You will be directed to the My Cart page on PopCap.com. Click on the Checkout button.
  3. You will then be directed to the Your PopCap Account page. If you already have a PopCap account, sign in with your email address & password. If you are a new customer, please create an account.
  4. Once you have signed in, you will be redirected back to the cart. Please fill in all the required fields and then click on the Continue button.
  5. On the next page, click on the Place Order button.
  6. The next screen will provide you with your Order Number and a link to download Peggle Nights PC. Click on the Download button.
  7. A pop-up window will appear. Click on the Save button.
  8. When the game is finished downloading, click on the Run button.
  9. When you see a pop-up titled Welcome! click on the Next button.
  10. Click on I Agree.
  11. Once the game is finished installing, click the Done button.
  12. Your Peggle Nights launch screen will appear. Click on the Already purchased this game? link or the Already purchased? Enter Info button.
  13. At the next screen, enter the Order Number provided in your confirmation email.
  14. Click the Register button.
  15. A browser window should open and connect you to our site. Wait until you see the successful registration confirmation message appear in the browser, displaying your registration key.
  16. There will be a large yellow button on the page, labeled Register Now. Click this button. Then, minimize the browser to see the free trial launch window again.
  17. Click Continue.

The game should now be registered and unlocked for play! Enjoy!

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Can I Gift-a-Game to myself?
Well, you can if you like, but we do encourage you to send the game to a friend to introduce them to the joys of PopCap!

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Account Questions


Why am I unable to sign in to my PopCap Passport/User Account?
Please ensure that you are using the correct email address and password for your account. The password is case sensitive, so check that your CAP LOCK is not turned on.

If you are still unable to access your account, you may reset your password. You need to know the email address used when you created your account. Please see below for further information on how to reset your password.

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How do I reset my password?
There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account. Easy!

My Account icon
  1. Click on the My Account icon (top right corner of the page).
  2. Sign in to your account and you will be taken to My PopCap Games Account page.
  3. Click on the Password Edit button.
  4. Change your password and click on the Save button.

Forgot your password? link
  1. Click on the My Account icon (top right corner of the page).
  2. Click the Forgot your password? link.
  3. Enter the email address used to register your account, and reenter it to verify, then click the Continue button.
  4. Check your email inbox for an email from PopCap Customer Service titled Reset your PopCap Games Account Password. Click on the link in the email to change your password.
    Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: salessupport@popcap.com. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error.
  5. A new browser window will open (you will need to be connected to the Internet). Enter your email address and new password, then reenter it to verify.
  6. Click the Change my password button.

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How do I reset my password if my email address has changed, and I no longer have access to the email inbox?

Please click the Contact Us button below to mail Customer Support, and request that your password be reset. You should provide the following information so we can locate and verify your account:


  • First and Last name
  • Email address used to create account
  • Billing Address
  • Telephone Number
  • Last 4 numbers of your Credit/Debit Card OR Your last PopCap/PayPal Transaction ID

We will verify that we are dealing with the account holder, reset your password, and reply with the new, temporary password. We recommend that you reset your password immediately upon sign in, by visiting the My Account section.

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My email address has changed; how do I sign on to my PopCap Account/PopCap Passport?
When signing in, please enter the email address originally used to create your account. You may change this information once you have successfully logged on to your account; see below for further information on how to do this.

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My email address has changed; how do I change this information on my Account?
Please follow the instructions below to edit your email address on your account:
  1. Click on the My Account icon (top right corner of the page).
  2. Sign in to your account and you will be taken to My PopCap Games Account page.
  3. Click on the Email Address Edit button.
  4. Change email address and click on the Save button.
Note: If you change your email address, you will have to activate your account again. This is a security measure.

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Order Information (My Games)


Where can I find my Order History?

If you would like to locate your previous orders made on PopCap.com, please see below:


PopCap Passport

  1. Click on Sign In (top right corner of the page) and sign in to your account.
  2. Click on the My Orders tab.

PopCap User Account


We do recommend that you click Upgrade to Passport and Save! on signing in so you can avail of special offers and features.

  1. Click on Sign In (top right corner of the page) and sign in to your account.
  2. Scroll to the bottom of the page where you can locate your order history.

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A game I purchased doesn't appear in My Orders -- where is it?
My Orders only displays the orders associated with the email address registered on your account. If you have purchased the game using another email address, or from another company, the order will not be associated with your registered email address on our system and will not appear. Please see below for further information.

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I have ordered other games with a different email address; can I view these orders on My Orders?
My Orders only displays the orders associated with the email address registered on your account. If you would like to move all of your order details to one account, please contact our Customer Support Team. You should provide all order information such as your first and last name and previous email address or addresses. This will help us locate your other orders and move them to your account.

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I have ordered PopCap Games from other websites/Affiliate Partners; can I view these orders on My Orders?
Unfortunately, this is not possible. We do not have access to our Partners' order databases and cannot retrieve any order information from them.

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The word "Refunded" appears next to one of my orders; what does this mean?
This means that, on your request, our Customer Support Team has refunded this order. If you require further information, please contact our Customer Support Team who will be happy to research the order history for you.

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What does "Licenses" mean?
This is the number of licenses or registrations left on your game order. Whenever you register your game on a new or reformatted computer, you will use one license. If you use up all of your licenses due to regular reformatting, don't worry, we can issue some more!

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I have used all of my available licenses, but want to reinstall my game. How can I do this?
If you require more licenses due to a problem registering your game or due to repeated system formatting, please contact our Customer Support Team and they will review your case.

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General FAQ


How do I close my PopCap Passport Account?

If you have had difficulty using your account, or require any assistance with it, please contact our Customer Support Team who will be happy to assist you.


If you would still like to cancel your account:

  1. Click on Sign In (top right corner of the page) and sign in to your account.
  2. Click on My Preferences tab.
  3. Below Done traveling with us?, click Cancel Membership
  4. Confirm your choice.

Your account will be closed. Please note that you will not receive discounts or other membership benefits, unless you choose to sign up again.

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How do I log out of my Passport Account?
To sign out of your Passport account at any time, simply click the "Not you?" link in the upper right corner of PopCap.com.

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